Complaints Publication Report

The table below summarises the most recent complaints data reported to the FCA (Financial Conduct Authority).

Firm name: Mitsubishi HC Capital UK PLC

Period covered in this report: 1 October 2023 to 31 March 2024

Brands/trading names covered:

  • Novuna Personal Finance
  • Novuna Consumer Finance
  • Novuna Business Finance
  • Novuna Vehicle Solutions
  • BeSavvi
  • Franchise Finance

 

  Number of complaints
opened by volume of
business
           
Product /
service
grouping
Provision (at reporting
period end date)
Intermediation (within
the reporting period)
Number of complaints
opened
Number of complaints
closed
Percentage closed
within 3 days
Percentage closed
after 3 days but within
8 weeks
Percentage upheld Main cause of
complaints opened
Banking and
credit cards
- - - - - - - -
Home finance - - - - - - - -
Insurance and
pure
protection
0 0 0 0 0.00% 0.00% 0.0% N/A
Decumulation
and pensions
- - - - - - - -
Investments - - - - - - - -
Credit related 29.56 complaints per 1000 agreements N/A 9751 5776 N/A N/A 37% N/A